FAQs

Choose a vehicle, enter your requested pickup and return details, and submit the form. This sends a booking request only. Your booking is confirmed only after ZiZi Automotive accepts it and confirms availability.

Drivers must meet the eligibility and identification requirements set out in the booking terms and rental agreement.

Online payment is not enabled in this theme. Online payment is not enabled on this website. The payment method and due time are provided with your booking confirmation. Do not send card details through this website form.

If a security bond applies, its amount, method, deduction conditions and release timeframe are explained in the rental agreement. A security bond is different from a rental charge and an insurance excess.

Applicable cover, exclusions, excess and optional protection are described in the rental agreement. Do not rely on a website estimate as a statement of cover.

Additional drivers must be approved and meet the eligibility rules in the rental agreement. Any fees, required documents and limits are disclosed before the rental is agreed.

Available return locations and any applicable one-way fee are stated in your quote or booking confirmation.

Fuel requirements, included kilometres, excess-kilometre rates, toll processing and any infringement administration fees are set out in the rental agreement.

Contact the business as soon as possible. Any grace period and additional charges are governed by the booking terms.

Follow emergency-service requirements, then contact ZiZi Automotive using the contact details in your booking documents and follow the rental agreement. Roadside-assistance arrangements, where applicable, are described in those documents.

Cancellation windows, applicable fees, refund method and timing are described in the Cancellation and Refund Policy and the booking terms.